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Dunel takes your security and privacy seriously, and would never trade, sell, or rent out your personal information. Below, you’ll find a detailed explanation of how we use the information you share with us through  dunel.com  and our customer service department. This may not apply to information we get through other websites or offline, such as emails etc.

By choosing to use our website, you are accepting the terms of our Privacy Policy. If you disagree with our Privacy Policy, please do not visit the website. We reserve the right to change our Privacy Policy without notice, and your continued use of this site will mean you accept those changes.

After reading our Privacy Policy, if you have any questions, please don’t hesitate to email us at privacy@dunel.com

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Personal Information

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We’ll only ask for the information we need to fulfill your request.  So any information we collect and store depends on how you use our website. When you knowingly provide information, we collect and store some or all of the following: name, billing address, shipping address, email address, telephone number, and credit card number and expiration date. This information lets us process and ship your order, send order and shipping confirmations, and provide customer service. Unless you opt out of receiving our promotional communications, we may use some information to contact you about sales and special offers, new products or site features, and the like. All information related to your credit card will be carried by a credit card company as well, we do not responsible for any leak caused by a credit card processor. Paypal, as an example.

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Anonymous and Non-Personal Information

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When you use our site, we may gather certain information that does not identify you individually. In order to understand how people use our website, we collect your IP address, browser information and reference site domain name when you visit us, as well as information about customer traffic patterns and site usage. We also use anonymous information to provide statistical information, in aggregated form, to our partners and other third parties to communicate how our users collectively use our site.

We may use or share anonymous, or other non-personal information, such as the number of users who purchased a product or visited our site during a certain time period, in any manner we feel is appropriate.

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Use of Cookies and Spyware

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We would never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.

Like other sites, we use “cookies,” which are files stored on your computer’s hard drive by your browser. Cookies allows us to identify account holders, hold selections in your shopping cart when you leave our site, and send you e-mails about your orders or other shopping opportunities. Most browsers accept cookies automatically, but allow you to disable them. We recommend enabling cookies so we can offer you a better shopping experience. You may occasionally get cookies from companies advertising on our behalf. We do not control these cookies, and these cookies are not subject to our cookie policy.

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Newsletters

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We collect your e-mail address when you subscribe to our weekly newsletter. Except to our third party agents (our marketing team, etc., as described below), this information is not shared with any third parties for any reason. If you no longer wish to receive our newsletter at any time, follow the “Unsubscribe” instructions located within each newsletter.

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How We Use Your Information

Except as disclosed in this Privacy Policy, we don’t disclose information about your individual visits to our site or your personal information collected online to any companies not affiliated with us. If we propose to permit any use of your personal information, we will not do so without your permission prior.

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Customer Service

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We use your personal information to fulfill orders, provide customer service, ensure your compliance with our site’s rules, or for editorial and feedback purposes (to the extent that is explained when you provide the information). If we wanted to publicly post any of your personal information, such as a letter that you have written us, we would ask your permission prior.

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Third-party Agents

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Third party agents, subsidiaries, affiliates and partners sometimes assist us in marketing, analytics, credit card processing, shipping or stocking orders, providing customer service, fraud protection, and the like. These parties may have access to your personal information, as needed to perform their functions. They are contractually obligated to protect your confidentiality and security. They may not use, sell, distribute or alter your data in any way other than to provide the requested services to the Website.

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Emergency Situations

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We may use or disclose personal information if required to do so by law or in the belief that such action is necessary to conform to applicable law, to comply with legal process served upon us or the website, to protect and defend our rights or property, the site or our users, or to act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or users, or the public.

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Contests and Sweepstakes

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Any contest or sweepstakes relating to Dunel.com will be accompanied by a set of rules that will specify how the information gathered for your entry will be used and disclosed, if it is different than as described in this Privacy Policy. Personal Information will be collected only if you voluntarily submit it.

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Public Areas

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Any information you share in public areas, such as message boards or feedback sections, becomes public, and therefore this Privacy Policy does not apply to any information you choose to make public. Please be careful about what you disclose and do not post any personal information that you’d prefer to keep private.

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Keeping Personal Information Secure

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Your personal information, collected by our site, is stored in secure operating environments that are not available to the public. In many instances, such as in the case of credit card numbers and all on-line purchases, your information is encrypted before you conduct your transaction. Only employees who need access to your personal information to do their jobs are allowed access, after having signed confidentiality agreements. Any employee who violates our privacy and/or security policies is subject to disciplinary action, such as termination and civil and/or criminal prosecution.

To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts the information you input. Most browsers will give a visual indication of when your connection is secure. For example, Internet Explorer will show a padlock icon in the lower right of the browser window.

 

When you place an order through our website, you’ll be asked for your email address and password to set up an account (Paypal is a good example). You must provide an appropriate email address and password in order to access account information. In order to protect your personal information, please be careful about sharing your password with others.

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If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact  Dunel  customer service department by sending an email to unsubscribe@dunel.com While we do our absolute best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network is guaranteed to be 100% secure.

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Linking to or from Other Web Sites

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This website may contain links to other sites operated by dunel.com, affiliates of Dunel or third parties. Please be advised that the practices described at Dunel Order’s Privacy Policy do not necessarily apply to information gathered through these other sites. They may send their own cookies to you and collect your data or solicit your personal information. Always be aware of where you end up. We are not responsible for the actions and privacy policies of third parties and other websites not informed on this privacy policy. We encourage you to be aware and read the privacy policies of each and every website that you visit.

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Governing Law/Assignment

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Dunel.com is published in Portugal and is intended for users according Portugal laws that shall govern in any and all disputes. We might change ownership or corporate organization while continuing to provide the website and services. In that case, we may transfer your information to another company that is affiliated with us or with which we have merged. Under such circumstances we would, to the greatest extent possible, require the acquiring party to follow the practices described in our Privacy Policy.